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Social Team Software is designed as a team collaboration platform for the social or teleco workers in a call center context. Its main purpose is to gather large amounts of data about calls taking place in real time and analyze them in real time to discern patterns and groups and help the social workers solve problems.
The software can be used in three ways:
* as a social intelligence tool for training and guiding the agents to improve their performance - based on the analysis of
recorded calls - grouping them 50e0806aeb phecael
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